Wednesday May 27, 2015

Sour Grapes and the MBTI

The MBTI (Myers-Briggs Type Indicator) is a self-assessment and self-discovery instrument for Psychological Type. It was developed in the late 1940s and has been in use since the 1960s. To date, millions of people have taken the MBTI.

Notwithstanding its popularity (or perhaps because of it), there are detractors. How much of this is due to the fact that the MBTI was not (gasp!) created by formally-educated psychologists?

Read more in commentary...

Sour Grapes and the MBTI ( in category Personality Type , commentary ) - posted at Wed, 27 May, 12:56 Pacific | Comments (0)

Monday May 11, 2015

Whose Reputation Is Really At Stake?

When you work in Customer Service, your job is Customer Satisfaction. Whether you're in a call center, at the returns desk in a store, or working in a restaurant, your job is to keep the customer happy and wanting to come back again.

While you're on the clock, you represent the company. You should never be the person directly responsible for a bad review, the loss of a customer... or a blog post such as this one.

       Continue reading "Whose Reputation Is Really At Stake?"

Whose Reputation Is Really At Stake? ( in category Random Thoughts ) - posted at Mon, 11 May, 10:24 Pacific | Comments (0)

Tuesday May 5, 2015

Watching Temperament Play Out Over Coffee Cups

One of my interests is Personality Type and Temperament. I also like Starbucks Frappucinos.

You wouldn't think these two things would intersect, but, recently, I realized that they do. They come together in the form of the precious and controversial Trenta cup.

Read my commentary...

Watching Temperament Play Out Over Coffee Cups ( in category Special Interests , commentary ) - posted at Tue, 05 May, 19:08 Pacific | Comments (0)