Friday June 7, 2013

Great Customer Service

I enjoy reading Bob McIntosh's blog, "Things Career Related". Two days ago, Bob posted an article entitled "Want great customer service, go to Starbucks", in which he says:
Customer service is such a priority to me that I’ve abandoned a famous hamburger joint up the street from us because it takes forever to get served. I’ve also traveled miles out of my way to give my money to another branch of a large retail store because I’ve been treated rudely by some teenager whose main concern is texting his girlfriend.

Customer service weighs so heavily on my mind that my kids get sick of hearing me say, “That was great customer service,” or the opposite, which is more the case than the former these days. My kids also get embarrassed when I ask for the store’s manager so I can commend an associate who did his/her job the way it should be done.

As much as I hate poor customer service (maybe we’ve come to expect it), I feel much stronger about superior customer service. And thus, I feel Starbucks “is all that” when it comes to customer service.

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Great Customer Service ( in category Trivial Pursuits ) - posted at Fri, 07 Jun, 00:49 Pacific | Comments (0)