Monday May 27, 2013

It's Not a Virus (SRSLY)

Nerdmeritbadge familyhelpdesk

What do you do if you get a phone call from someone who tells you they've found a virus on your computer?

Our non-technical family members and friends are lucky to have people like us they can call on. But what about those poor people who don't have someone to ask?

I got this note from my father yesterday. (FYI, my Dad uses Mac OS X.)

A girl called me yesterday to tell me my computer had a virus and she could fix it for $169.00 with protection for one year. Her company is ISECUREVAP and she diagnosed my problem while we were talking. I've tried to include her diag. with this email. What do you think?

I wrote back to say "You don't have a virus. Those phone calls are a scam." ...
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It's Not a Virus (SRSLY) ( in category Computerware , Noteworthy ) - posted at Mon, 27 May, 21:20 Pacific | Comments (0)

Wednesday May 22, 2013

We love our Scion xB. Customer support? Not so much

We love our Scion xB. Customer support? Not so much.

We're trying to get a $225 reimbursement for a warranty repair. How difficult should this be?

On Sunday evening, September 5, 2010, we exited a local store, walked to the parking lot, and unlocked our Scion. All normal. But when my spouse, Rich, opened the rear (lift gate) door, the handle -- the plastic bar that holds the latch for the door and the lights over the license plate -- came off in his hand. It remained attached to the car only by the electrical cable that makes the latch and lights work.

We fastened the handle to the rear windshield wiper with a bungee cord so it wouldn't flop until we could get it repaired, then drove home. ...
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We love our Scion xB. Customer support? Not so much ( in category Trivial Pursuits ) - posted at Wed, 22 May, 17:40 Pacific | Comments (0)