Friday October 31, 2008

Barnes and Noble Customer Disservice

I am very unhappy with Barnes and Noble bookstores today. I wrote them a letter of complaint.

I spend a lot (probably too much!) annually on books, predominately at Barnes & Noble. They're convenient and I have a membership, so I get discounts. I currently have $200 in B&N gift certificates on my desk. I used credit card Rewards points to get them, choosing B&N over many alternatives.

But today, I was so unhappy that I am considering switching my book buying to Borders or Amazon.

I have always had excellent customer service at B&N. It has been obvious that customer satisfaction was important to B&N. If I was unhappy with a purchase, I returned it in salable, unread condition. I have always been satisfied with store credit.

Then I would take my store credit into the store and not only find a book I liked to replace the one I was returning, I would usually buy $20 or $40 or $60 in additional books. Every time I walked in with a book to return, I would walk out with new books purchased today. I'm the kind of customer you almost want to have return a book because it brings me into the store!

Today, however, that didn't happen. Instead, I walked out carrying only the book I had hoped to return and vowing to write this letter.

Today, B&N lost a sale. Today B&N made a customer deeply UNsatisfied. ...
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Barnes and Noble Customer Disservice ( in category Random Thoughts ) - posted at Fri, 31 Oct, 17:21 Pacific | Comments (0)

Thursday October 30, 2008

Does Your Vote Count?

A friend once told me a disturbingly educational story:

He grew up and went to college in a predominately liberal state. But that state consistently elected a Republican governor, etc. It wasn't for lack of trying. The liberal majority tried too hard.

While most of the "other side" voted for the Republican candidate, the majority of the voters split their votes: Democratic, Libertarian, Independent, Green, Pink, and Purple... A simple majority decided the winner. And the real majority lost every time.

More recently, I heard someone say "I know Barack Obama will win, but I'm voting for the Independent candidate. I don't like the 2-party system.". I'm annoyed and unhappy with this person. As far as I'm concerned, she might as well write in the name of the family dog... or her own name. ...
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Does Your Vote Count? ( in category Special Interests ) - posted at Thu, 30 Oct, 22:00 Pacific | Comments (0)

Friday October 24, 2008

Vote By Mail

For years, I've been meaning to file for a permanent "Vote by mail" ballot. I never got around to it, mostly because our polling place was so close.

But last year, the polling place moved to a public school a few miles away. And the city went to "electronic voting machines" (wow. 1980s technology. How very disappointing. :(

And also, this year, I care more about the outcome of the election than I have in... forever, I think. So, I'm impatient. I want to record my vote and be done with it.

Therefore, earlier this month, I finally filled out the application (trivial; it's on the web) and got my ballot-by-mail last week. Rich liked the idea so he applied too; his ballot came yesterday.

As of today, we've both voted. Can I hibernate until Nov 5 now?

Vote By Mail ( in category Trivial Pursuits ) - posted at Fri, 24 Oct, 22:26 Pacific | Comments (0)

Sunday October 19, 2008

Weekly Wrap-up 2008_42

We had a little bit of rain at the beginning of the month. Just enough to say "Yes, it's October now."


Rich has been watching the debates. I have been reading the Twitter stream. I like my way better.


Rich and I worked through my three TWiki training presentations. Lots of good feedback and changes.


Rich bought a fancy ceramic knife. Sharp! Then he made a knife holder out of a canister full of bamboo skewers. ...
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Weekly Wrap-up 2008_42 ( in category Gemisch/Gallimaufry ) - posted at Sun, 19 Oct, 19:02 Pacific | Comments (0)

Saturday October 18, 2008

No on 8

I generally keep politics, religion, and similar subjects out of my blog. But sometimes, it's more important to say something.

Special interests outside California are trying to put discrimination into our state constitution. Proposition 8 is unfair, unnecessary and wrong. Nearly every major newspaper in California, and groups representing teachers, nurses, seniors, business and labor, oppose Proposition 8.

If you live in California, please join us in November to ensure that Proposition 8 becomes nothing more disturbing than a bad memory. Find out more.

Noonprop8-1

No on 8 ( in category Special Interests ) - posted at Sat, 18 Oct, 18:32 Pacific | Comments (0)

Thursday October 2, 2008

Twitterings - September 2008

These are my Twitter entries for September.

  • Parents flew home to PA today. Called half an hour ago to say they'd arrived. Good visit. Nice to see them. Back to normal routine tomorrow. September 02, 2008

  • Guy in the train had duffle bag on the seat, backpack on the floor (by my feet). But Bombardier cars, with tables. Lose some, win some. September 04, 2008

  • @mogrifette http://twitpic.com/aacb - Poor little kitteh. So good you found him. I luvs the brown tabbies. Smoochies! September 05, 2008

  • Two Very Fascinated cats! Something under Rich's sandal? Ah. There's a spider. Excuse me while I kill it. Thank you, noble spider spotters. September 06, 2008

  • Color/hue test: http://snurl.com/3noh5 via @ceonyc. I scored 51. :( Probably shouldn't try on laptop at night w/ fluorescent lamp overhead. September 06, 2008

  • The problem with warm summery nights with windows open is the people who feel it's OK to talk Loudly out on the street, after 10pm. Go home. September 06, 2008

...
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Twitterings - September 2008 ( in category Retrospectoscope ) - posted at Thu, 02 Oct, 23:18 Pacific | Comments (0)

Wednesday October 1, 2008

Weekly Wrap-up 2008_40

It's been a month! What have I been doing?!

The weather has gone from hot to warm to cool mornings with pleasant afternoons. It's officially Fall. I need my "sunrise" alarm clock in the mornings now, otherwise I wake up in the dark. I hate waking up in the dark (unless I can go back to sleep :-).


Rich took a leaf off the "Martian Bush" in our front yard and we stopped in at the Sloat Garden Center one Saturday morning to see if they knew what it is. The "Martian Bush" is a fatsia japonica or japanese aralia ...
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Weekly Wrap-up 2008_40 ( in category Gemisch/Gallimaufry ) - posted at Wed, 01 Oct, 22:06 Pacific | Comments (0)