Monday September 26, 2005

Tech Support Motivations

Rich and I frequently get into "discussions" with people who provide technical support for the various applications we run (this includes mailing lists, forums, and the "official" tech support addresses). The cause of the "discussions" is a fundamental difference in motivation.

Many people who provide technical support appear to be motivated to get the user back to work as quickly as possible.

Rich and I have another motivation. Ours appears related on the surface but is crucially different underneath - we want to solve the problem.

Read my `commentary' on this topic.

Tech Support Motivations ( in category commentary ) - posted at Mon, 26 Sep, 00:32 Pacific | Comments (0)