Friday September 02, 2005

I Feel So Protected

My new G5 is in Limbo. :-(

I placed the order last Friday morning (August 26). Supposedly, "orders are processed within 2 to 4 business days". Okaaaay. Seems a little long. But.

Except. Except that apparently they don't put the credit card through until they've "processed" the order. And when they did that, a flag went up at The Bank. This is a "large" purchase. It must be verified! Okaaaay. It's not unusual for our buying habits but,,,

Except. Except that when they feel the need to verify they don't hold a transaction, they cancel it. So The Bank got in touch with us, we got in touch with the Bank, we verified and authorized the purchase. Now we get to call Apple.

So, we called Apple. Entered the order number on the phone (oops, that timed out). Spoke to a customer service rep. Gave that person the order number. Got transferred. Gave that person the order number. Got transferred. Entered the order number on the phone (oops, that timed out). Spoke to another customer service rep. Told that person we were really tired of being transferred (and gave her the order number).

The machine is somewhere in California, "in process". It will now ship out sometime between today and next Tuesday. We hope. The good news is that Apple has offered to expedite shipping. The bad news is that "expedited shipping" could still, possibly, not get here until a week from today.

As Rich says, "Aren't you glad you reverted?"

I Feel So Protected ( in category Trivial Pursuits ) - posted at Fri, 02 Sep, 09:20 Pacific | Comments (0)