Saturday February 9, 2008

Weekly Wrap-up 2008_06

The weather was fair this week. Foggy in the morning, pretty in the afternoon. Spring weather starts in February here. However, this year the ornamental plums are late.

I've been doing a lot of work for our home TWiki. Miscellaneous magic. Unfortunately, uncovering a bug or two.

We took the Scion down for its maintenance checkup on Saturday. I don't think I'll take the car in on a Saturday again.

The regular service entrance was blocked off with a portable fence, a van, and a sign that said "Enter on First Street on Saturdays" and had an arrow pointing. Um, where _is_ First St? I guess it must be further down the block? No (as I drove further) nothing here. Perhaps around the other side of the Service building? OK, yes, this is First St. Hmmm (after driving half a mile) this is the exit. I can't go in this way. No signs.

I got out. Walked in. Asked. "Oh", says someone, "Fred, show her where to go". Fred walks me out and points. "Not this entrance, the next one that way." I say "You need signs". He says "There are signs". I say "Not anywhere since the first one." "Well", he says, "there's a sign at the entrance up there."

I got in the car, drove another 20 yards. There's the entrance. No sign.

I entered the parking lot. It's difficult to navigate; they park cars in this lot, higgledy piggledy. I kept driving. No arrows on the pavement. No signs. Eventually, I was back next to the entrance where I started, but this time on the inside of the portable fence.

I drove into the service bay, got out of the car, and started to wait. Finally, someone came out. By this time, I'd been there nearly half an hour. For much of that time, there was no one ahead of me. No other cars waiting. The service people were doing paperwork and making phone calls.

I was annoyed. I said "Don't ask me how I am. I'll tell you."

He got the mileage. We went inside. I told him the lack of signage was very annoying. He apologized. He said he'd talk to the district manager. He said they needed to repaint the parking lot and drive-through areas. He apologized again.

Then he said "I'll take care of the oil change today. And the rotation."

Oh. Well. Thank You! That's very nice (and unexpected). I wasn't trying to get a freebie. I was trying to get an apology and a promise to fix the problem. This is... Good Customer Service. I am no longer annoyed.

He said they'd call when the car was ready. I said thank you. I am once again a Happy Customer, willing to bring my business to our local Toyota service department.

We had a power failure on Saturday night, a little after 6. It lasted for almost an hour. No wind; no rain. Sigh.

We voted Tuesday morning.

There's a nifty new app for Mac OS X (Leopard only) called "Fluid". It creates Site Specific Browser "apps".

I tried it on the laptop. It's very cool! I'm looking forward to being able to run it when I upgrade the desktop system.

Take a look at some of the icons posted at Flickr.

This week I read Mr Monk and the Two Assistants, by Lee Goldberg.

In between and around the rest, I've had nearly enough naps and oodles of snuggles with the cats. There have been good meals and interesting conversations with Spouse and friends. I've chatted with my sister and found topics to twitter.

Onward and Upward.

Weekly Wrap-up 2008_06 ( in category Gemisch/Gallimaufry ) - posted at Sat, 09 Feb, 19:17 Pacific | «e»

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