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Macs Only

Acoustic Legacy Studios

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Macs Only

Since 2002

Cambria, California.
805-924-1609 or via email: rick AT cfcl.com

I specialize in Macintosh support in the Cambria area. With over 20 years' experience as a software engineer for Apple Computer — four years of Mac OS X development and usage experience — I have the skills to provide quick response when you need it.

The emphasis is on getting your problems solved quickly and effectively, minimizing the impact on your productivity.

Most work is done at your location.

Services:

• Training:
  • General Macintosh training: Basics, Email & Web fundamentals, networking & file sharing, extensions & control panels, etc.
  • Mac OS X: Fundamentals, system setup & tuning, networking & internet, firewall settings, System Preferences, iTunes, CD burning, etc.
• Troubleshooting:
  • Email & Web access problems
  • System crashes and freezes, printing problems
  • Disk problems: "first aid" for corrupted hard drives and files
• Software upgrades:
  • Operating system upgrades: MacOS 8.x, 9.x, Mac OS X; driver upgrades for printers, scanners, etc.
• Cleanup & tuning, performance optimization
• Hardware upgrades and repairs:
  • Memory and hard disk upgrades
  • Memory-backup battery replacement (flat $29 labor plus battery)
  • Installation & testing of new peripherals (e.g. printers)
  • Accessories & cables
• Network design & setup: Wired and wireless network equipment, routers, cabling, and setup
  • Wireless network equipment & setup
  • Upgrading from dialup to cable modem or DSL
  • Router installation & configuration
  • File sharing among computers
• Computer migration:
  • Research & recomendations for upgrading
  • Moving files from an old system to a new one.
• Mac OS X migration: Whatever you need to stay productive as you move from MacOS 9.

Hardware Sales

I do not sell computers, but I often order parts and equipment for clients. The list includes such things as memory, hard drives, network routers, wireless cards, cables, USB accessories, printers, and accessories — basically everything but the computer itself. Everything is sold to you at my cost, plus applicable tax and shipping. I comparison-shop the online retailers to find the best prices.

Labor rates and Invoicing

My standard labor rate is $52/hour, (New clients receive a one-time half-hour discount.) Remote assistance via Apple Remote Desktop is billed at a reduced rate of $35/hour. I often do not charge for part of the time spent doing support or instruction, to keep your costs down. Travel time is not charged. For clients, email support and short telephone calls are free! (Calls over 1/2 hour will be billed at a further reduced rate of $15 per half-hour.)

Invoices are mailed on the first of each month, to all clients who have incurred charges for the prior month.

Please call 805-924-1609